Dishonest and lack of service
<p>We have been without our landline and ADSL-line for more than a week now. I logged the fault and the call centre advised me that the issue will be resolved in 2 days... Then a further 2 days and well... here we are still with no ADSL or phone line. </p> <p> </p> <p>Once I started doing some research, I found that there are numerous people having the same dilemma, but their issue is since November 2016. Question 1: Why can they not be honest and advise us that there are issues everywhere and that they are under-staffed at this time and at least give us a true and realistic scope for repairs?</p> <p> </p> <p>Question 2: Since I operate my business mainly from home, I jhad to make use of Mobile data which up to date has set me back over R600 for the first week in January... Almost double the price of my ADSL service per month... Who is going to recover the unexpected costs due to poor service delivery? Telkom wil refund the R100 or R200 (if that much) for the time the line was down.</p> <p> </p> <p>I want answers and solutions sooner rather than later..</p>