Dishonest and ***********

The below email was sent on the 28 July 2017 with no feedback till today.

Good Day Nstika

Pardon my late email.

On Wednesday evening (28/07/2017 ) you were assisting me at your Telkom branch round about 20h00 in regards to my current contract with Telkom.

I have stated that I wanted to lay a complain because what was offered to me it’s in contradiction with what I have currently have with Telkom and it is coursing me a lot of inconvenience.

I took up the Telkom contracts on 5th of May 2017 with an understanding that it is a top up and only through online banking and/or cellphone banking that was after confirmed the day before (4th May 2017) and on the day I took up a contract.

From the 10th right through 15th of July I found myself stranded when I had to organise a funeral to my shock I found that I cannot purchase airtime and the call centre was not much of a help as they kept telling me that the contract that I have will not be changed. I even spoke to the team leader(Andy Maboshego) who advised me that I need to go back to Sandton( in which this just ****ed me off as am on my way to Durban at that time)

I sent an email to my sales agent Musa Dhlamini who also responded that I can only purchase minutes, but till today I still cannot purchase airtime, data and minutes via online or cell phone banking.

Please advise as I would like to raise this a compliant and would like a response to this.

Kind Regards Karabo M