Dishonest and ***********

We made an application to the store on Friday, we were told it would be processed by Monday but he would call to let us know. Monday no call came so we called him but he was not in, the other *********** staff member told me he would get the message. Still, no call came. The following day we went to the store. He laughs and says 'hey guys, i remember you', it would have been nice if he remembered to phone us. He then continued to ignore us while someone else came to assist. The other consultant asked me: 'How is he supposed to call me if they don't have a phone in the office?' How can you speak to customers like this? She then continued to look on her laptop to see how our application is going along, she told us that it was still under review. So today, we get a call from David asking us where our documents are, he needs them in order to process the application. What have they been doing since we gave them everything? And why did we get told that it is already under review? What the hell does someone say to that? Absolutely shocking and disgusting excuse for service. I am bitterly disappointed and terribly insulted and have been left with a foul taste in my mouth.