Dishonest advertising

I have for several years, has Telkom WiFi internet, a few months ago, a telcom agent comes past and offers us Fibre which we take. I fill out a new debit order and wait for the line. VumaTel install and everything is good. Telkom side... shocking. Eventually we get it and all is working until I get cut off because I have not being paying (debt order not put in place). I Call in and the voice message says that if I pay online, I will get reconnected in real time. I pay this way and Telkom takes my money in real time but does not reconnect me. I call in and get told even though it says that it can take up to 48 hour for their system to reflect and restore.

They offer real time, take my money in real time and restore in "their time"

This is false advertising and dishonest business practice.