Disheartening service from Telkom

I so wish there was an options for a 0 star rating, because at this moment Telkom deserves a zero rating for their pathetic service. About 3 weeks ago i queried a billing issue in relation to Telkom deciding to debit my account before the debit order date that i had requested when my contracts began mind you without my consent, causing me to have an RD on ITC, bank charges to the value of R 100 and on top of that Telkom decides to charge me an amount of R202,70 for a rejection fee. Now i am the one running after Telkom for a reply in terms of my query and when i called i was promised a reply which was supposed to happen 3 business days ago, now when i call again i am told that there is nothing written on my case numbers, i am appalled by such service, i regret even renewing my contracts for the second time and adding another. This whole ordeal is immensely frustrating and really disheartening especially knowing that i have been a loyal customer of Telkom. Is this how you threat your loyal customers Telkom???