DISGUTED WITH TELKOM

I am absolutely disgusted with Telkom!!! In April I requested that my line be transferred as I am moving. I was given a reference no and told that it will be done within 24-48 hours after the deactivation of the line which was 30th April 2018. I have tried on numerous occasions to call 10213 but managed to get through twice, 10th May and today, 16th May, but was told that their system is down and they cannot assist me. I have paid my wifi provider for a service which I cannot use as Telkom WILL NOT transfer my line!!! I often have to work from home yet now I cannot therefore I am losing a lot of money. Telkom is the worst company!! Clearly they do not realise that we are the people paying their salaries.