dK
derek K

1 reviews | Active since Dec 2012

18 May 2015, 10:42

DISGUSTS G CUSTOMER SERVICE

Telekom cut my line off. First time I didn't pay my bill on time in 30 years! I paid it 5 days ago. They STILL have not connected me, despite promising to connect in 48 hrs!! I have called the 10210 customer line 5 times over 3 days. EVERY CALL I HAVE WAITED 30 MINS LISTENING TO AN ANSWERING MACHINE!! I AM NOW ON THE LINE AGAIN..HAVE BEEN LISTENING TO THEIR PATHETIC MUSIC AND MACHINE FOR 52 MINS NOW, WITHOUT A PERSON TO TALK TO???!! TELKOM WILL NOT SURVIVE!! IT IS THE MOST SHOCKINGLY RUN COMPANY EVER SURELY? ??? THEY DO NOT GIVE A DAM ABOUT THE CUSTOMER!!! I WANT THE CEO TO CALL ME!!!!

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Replies (1)
Telkom
Telkom's reply18 May 2015, 16:41
Official
Hello diggy,

Thank you for bringing this matter to our attention.

Kindly be advised that we are currently attending to your issue and we will revert back to you with feedback.

Your Social Media reference number is SM111455.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo Mongale
Telkom Social Media Team
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