Disgustingly poor service

My experience with Telkom over the last year has been utterly atrocious. They cant seem to work well with accounts and billings what-so-ever. After cancelling one contract and transferring another contract to my daughter, they (Telkom) just ROYALLY messed up my account. Like simple Maths is something they struggle with. This mess-up has been going on from December 2022, we are not in May 2024 and they still cannot help me or give me any answers. I have gotten a number of case numbers since then and they just close cases without actually trying to resolve the actual issue.

There was a lady who tried to attend to my last case (Emma) in the billings dept, but she was utterly rude to me. I find this to be very disrespectful, as she spoke to me as if i was the one who was wrong, talking to me as if i am an invalid, i've had this account with telkom for over 15 years and this is the horrible service i receive.

I am just about ready to report them to the ombudsman.

@telkom, you dont deserve my 1 star review. Your service is Pathetic.