Disgusting utter nonsense customer service 😠😡😡😡

I took up a contract with Telkom last November 2020 at Jabulani Mall for router and data deal. Literally 7 days after taking up this contract. The router give me connectivity and battery issues. I immediately took it back to the store for assistance. I was told that the router might have technical issues and they'll return it back from troubleshooting. A month later I was given a new router which I experienced the very same problem. Took it back again and this time around the agent in store gave me misleading information that they will take the router and they can cancel it off my contract and be left with data only. I waited for 7 months for a response from them if they would repair the device or cancel it off or issue me a new one. Every month I went in store to check for updates and I was told the same story. Router still in for repairs and they still wait for feedback back as per store manager by the name of Ntokozo. I informed the store manager that I refuse to be charged something that's not in my possession, that I will pay for the data I'm using only not the router which I'll honor the payment for the data excluding the router. The manager assured me that he's handling my case and has filled a dispute with the account department at their headquarters . Recently I received a call from the Telekom debt collector that my account is handed over to the due to outstanding payments in my contract. I informed that agent it's been 7 months waiting for feedback regarding the router claim till today the store manager has hasn't given me a call informing me what's happening. Pathetic service from those rude sale agents. Horrible service and experience for me. Wouldn't recommend the service provider to anyone