NB
Natalie B
1 reviews | Active since Apr 2014
29 Dec 2017, 10:22
DISGUSTING! USELESS! NEW CLIENT
Telkom I am a new customer who had my line installed on Thursday the 21st I called to activate and then again as the line is not working. I have been waiting for somebody to come and attend to this. It has now been a week. I received a message to say i will pay pro rata from the day of activation however the line is not working so how do i pay for something I do not have in working order. I am disgusted as a new Telkom customer and would actually prefer it if you can please cancel my contract, come and remove the line and modem from my home and i will look for another service provider who values my business. USELESS! DISGUSTING! BAD SERVICE! WILL NEVER RECOMMEND TELKOM TO ANYONE!!!!
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Replies (2)
Telkom's replyOfficial
11 Jan 2018, 07:59Hi NBrownlee321
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply11 Jan 2018, 07:59
Official
Hi NBrownlee321
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
NB
Natalie B's updateReviewer Update
11 Jan 2018, 09:55Telkom
Again my line is not working, this extremely frustrating as I am paying for something I am not getting.
I was advised my contract included a TV Box, where is this mysterious TV Box? Everytime i call to follow up I am told I will hear from Telkom when it is being dispatched for delivery?
I was looking at a new cellphone provider but can honestly say I did consider Telkom but after this level of service I would rather pay more with another service provider.
Complaints are not taken seriously and it takes forever for a technician to be dispatched, I work so I cannot just get home when the technician calls to say he is on his way.
NB
Natalie B's update11 Jan 2018, 09:55
Reviewer Update
Telkom
Again my line is not working, this extremely frustrating as I am paying for something I am not getting.
I was advised my contract included a TV Box, where is this mysterious TV Box? Everytime i call to follow up I am told I will hear from Telkom when it is being dispatched for delivery?
I was looking at a new cellphone provider but can honestly say I did consider Telkom but after this level of service I would rather pay more with another service provider.
Complaints are not taken seriously and it takes forever for a technician to be dispatched, I work so I cannot just get home when the technician calls to say he is on his way.