Disgusting Upgrade Service

On the 3rd December I did a over the telephone upgrade with telkom for an IPhone 11 Pro max Delivery was for the 7th December with Courier It That whole week the courier company messed me around and the device was never received On the 12th December the device was send back to Telkom

I spoke to a consultant Mr Van der Merve (very helpful) on the 10th December to cancel the upgrade as their was constant trouble with the courier company

Telkom received back the Iphone 11 pro on the 17th December I went to store to do a upgrade but was told there is already one pending

I have been on the phone with 10213 since 18th December to have it removed from my name as I would like to do a upgrade

NOTHING has been done I have been promised call backs, emails , sms’s But not communicating from Telkom Every consultant I have spoken to keeps sending emails One consultant tried to blame Covid-19 for their horrible service It has been 5 days or 3 working days since the 17th December which is longer than their turnaround time for this thing to be removed from my name

I just want this upgrade of my name But all I have been getting is LIES and MORE LIES PLUS HORRIBLE DISGUSTING SERVICE from Telkom