DISGUSTING UNPROFFESIONAL ********* SERVICE!!!!!!

<p>I am beyond livid with telkom. My contract with was due to end in December as we get paid early i decide to pay it up on the 15th my debit order usually goes off on the 31st. The consultant informs me that no it will not go off as im paying 10 days in advance. On the 24th Dec they debit my account and i call to request for a refund, the lady informs me that they are not working holidays i understand that. On the 27th i recieve an email stating my query has been resolved, with nobody contacting me and no money returned to me. I call yet again and the consultant says that they tried to call me but i was unreachable. What ****es me off the most is that i did not even get a missed call nor did i get a voicemail or sms saying they tried to call me yet they are able to reach me when they want me to ****ing upgrade my account.</p> <p>On the 30th i call yet again,this consultant takes my details and an alternative number as well and sends an email to the person who closed my case without notifying me and says they will contact me within 30min. This never happened for 3 days i waited until i called yet again yesterday this now the 4th of January i logged a call in December. Yesterday im told the same **** of they will call me and within their notes there is no alternative number stated so i was basically being made a fool of yet again.</p> <p>in the afternoon i call only to be informed that the person who is handling my case is on leave so in the entire freaking Telkom one person one *********** fool is incharge of this and now i have to wait upon them to return. I was told to call back in the morning which i just did, the consultant tells me that they will resolve this case in 72working hours.</p> <p>My question is how do you work on a case that is closed? i asked her if all this time these other consultants were just making me an idiot, she sqays yes.Telkom is running a mickey Mouse opertion clearly nobody knows whats going on and we are made out to be fools. Yet they are so diligent in debiting my account.</p> <p>They are a bunch of ***** and not an ethical company im disgusted in the level of training that they supply to their consultants as it seems everyone is just guessing what to say next.DISTGUSTED AND APPAULLED!!!!!!!!!!!!</p>