Disgusting, ********* Customer Service

<p>My mom-in-law app**** for 2 Huawei P9 lite contracts a week before Christmas in Dec 2016 at Telkom Promenade Mitchells Plain. The contracts were R199 each. They were meant to be Christmas gifts for my husband and I. We were told by the consultant which assisted us that they did not have stock in store but will be receiving stock the following week. Now, more than a month later, Telkom wants to offer us a Samsung J5 and says that they don't have any stock anywhere. I then decided to go to another Telkom branch in Rondebosch only to find that they do have stock but not at the R199 contract but at the R249 contract. I am completely outraged by this ********* and disgusting customer service. How can they do that. The manager, Ricardo at the Promenade branch says he sitting with approximately 50 contracts and customers which he needs to answer to. Some have cancelled, some have taken the Samsung J5 and some like myself want our contracts at the R199 price which we signed for and was promised. Telkom made a ***** up and never realized that these contracts would sell so well but that is their problem not the customers. We want our 2 contracts for the same price which we signed it for and someone that can accually do something about this to contact me in this regard. Also if anyone can guide me any taking further steps in this regard, I would appreciate any advice please. Thank you</p>