Disgusting unacceptable service and response from Telkom

<p>We have had no telephone or DSL connection since 13/12/2016.</p> <p> </p> <p>I have logged these faults and to date have had zero response from Telkom. This issue has been escalated so many times it’s not funny. I keep getting told that ‘It’s with the cable division’.</p> <p> </p> <p>Original fault ***</p> <p>Escalation Ref:</p> <p>936017 – 02/01/2017</p> <p>957656 – 20/01/2017</p> <p>949243 – 27/01/2017</p> <p>13517 – 10/02/2017</p> <p> </p> <p>Approximately 2 years ago I contacted Telkom several times for them to come and clear overgrowth from trees and bush that was causing cables to sag. Two boxes atop of two poles are hanging loose. Not one single technician has bothered to come and fix these issues in 2 years. We now have a situation that poles are sagging, cables are sagging and last weekend (25/02/2017) one of the supporting steel wires snapped and is now lying in our garden.</p> <p> </p> <p>The service I have gotten from Telkom is totally disgusting and unacceptable!!</p> <p> </p> <p>I demand that someone contact me to make a time to come to our premises to resolve the issue.</p> <p> </p> <p>PLEASE GET SOMEONE TO CNATACT ME!!!!</p>