Disgusting treatment of honest consumers

I have been trying to cancel my Telkom contract since the 3rd of April.

_Firstly I am told I have to email a form to ********** and this is the only way to cancel a Telkom contract.

- I send the email and no response. I resend this email two weeks later and get a response that this email account is no longer in use and I need to follow the online cancellations steps.

- I follow the online cancellations steps on the 23rd of April and get the automated responses.

- I then phone in every day to check the status of the cancellation and am told within 20 days it will be cancelled - Nothing gets cancelled

- In May I get a bill charging me the normal amount for internet usage until the 8th of June when my contract should have been cancelled on the 22nd of May.

- I phone in to query this "oh yes this is a mistake wait for the final bill on the 9th of June and it will all be sorted"

- Bill comes for the 9th of June with full charges from May and June and full charges until the 10th of July.

-Phone in again - "oh the charges are incorrect because you're being charged a cancellation fee by mistake" (LIE).

- Phone in again. "Oh yes 2 of your 3 services have been cancelled but one was not cancelled by mistake and that is why the bill is wrong" (may I point out this is a blatant lie as I am still being charged in full for everything) "Just pay the bill because otherwise it will affect your credit score." So basically I am now being told by Telkom that I need to pay a bill that is incorrect, for a service I am not using and should have been cancelled over a month ago because otherwise it will effect my credit score.

- I finally get the contact details of somebody higher up in Telkom and guess what - Not a single thing has been cancelled and I am now effectively a bad credit payer because of this nonsense

Issue still not resolved and going on 3 months