Disgusting treatment from telkom

Item: Telkom
Rating: 1
Author: Michelle M

Despicable service by Telkom. I posted my first letter regarding the pathetic service i got from telkom 10 November last year. It concerned the Macbook i purchased end of May 2019. Telkom had the audacity to request that i pay for repairs to the laptop whilst it is still under warranty and the amount for repairs was more than the purchase price. My daughter had to borrow a laptop as the laptop was send for repairs. Despite communications from my side continuously during November last year and promises by telkom that they will stay in contact with progress nothing transpired. Three months down the line and i have not heard anything from telkom. I am PAYING EVERY MONTH FOR A DEVICE WHICH I DONT HAVE. TELKOM IS ROBBING ME. I assume that since there is no performance from their side that the contract may be cancelled. In all my years i have never come across such unprofessional , pathetic conduct. Since my complaints has just been disregarded i will approach the newspapers.

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Michelle M's updateReviewer Update

30 Jan 2020, 20:39

I send a message to telDOM...telkom informing them that they have five days within which they either return the repaired laptop or a new one. I specifically stated that i do not want to hear that message "they are escalating the query". There are no more queries. Those imbeciles employed by telkom clearly cannot read or ignore me as they have been for the past four months. It seems as if they are under the impression that a contract is one sided. Those imbeciles clearly has no idea what service delivery means. I will not renew any of my contracts that i currently have with them. They are worse than pathetic

Michelle M's update30 Jan 2020, 20:39

Reviewer Update