Disgusting to say the least

I have a loyal client of Telkom for many years as can be proven by my contract history and excellent payment history until recently Telkom felt the need to put a trace alert on the bureau and then a listing what in the world fir I dint j ow I have been hospitalized for almost 5 months and still paid I have called in to inform of plans to rectify the month arrear yet this is the treatment clients like me get