DISGUSTING ******* WITH THE WORST CUSTOMER SERVICE
<p>From the moment I signed up with Telkom it was a battle! We decided to change to fiber with RSA WEB through Octotel because it is so much cheaper, faster, free installation - the list goes on! Cancellation with Telkom was made on 13 January, with was not an easy process, in and out of stores with all sorts of issues and information they required and long lines with miserable, unhelpful staff (Adderley Street store).</p> <p> </p> <p>Money and more money has been deducted monthly off of our account as they have STILL not cancelled the landline component of our service which was CLEARLY marked on the cancellation form to cancel ALL SERVICES. To figure this all out has taken over 20 calls and numerous emails to various people in Telkom because "this department does not deal with that"... we now await our R700 deposit as well as backlog for the payments taken off for a service we do not have with Telkom... </p> <p> </p> <p>I cannot stress enough to the public - DO NOT TOUCH TELKOM SERVICES!!!!!!</p> <p> </p> <p>Telkom - just ensure my account is cancelled on your end, give my money back and leave me alone! </p> <p> </p>