1 reviews | Active since Jul 2016
<p>it is now gone 4 months that telkom is still sorting my problem and have agreed that i should never have been charged migration penalties for renewing my contract but still no credit, i was also never informed by the sales person about being charged a full month for device when the device was only delivered at the end of the month. the consultants keep saying that they will get the person who sold me the contract to call me and resolve this but still nothing. i keep asking for managers n supervisors but they refuse to come to the phone or return calls, makes sense as to why Telkom has such pathetic service if the management just dont give a damn. fortunately i have been recording all conversations and i did inform every person that i spoke to that they were being recorded as is the legal requirement and i think its now time to release all of it together with the facebook posts and responses to the media and take legal action. wonder by how much Telkoms share price will drop.</p>
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Yazied
Telkom Social Media Team
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Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Hi,
Please be advised that your query is sent to Billing for further assistance.
May you have a great day.
Kind regards
William
Telkom Social Media Team
Best regards,
Hi,
Please be advised that your query is sent to Billing for further assistance.
May you have a great day.
Kind regards
William
Telkom Social Media Team
Best regards,
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