RS
Renosha S

1 reviews | Active since Nov 2016

15 Nov 2016, 09:18

Disgusting, Terrible, Poor Service

<p>This incident had occured from the 24.10.2016 - Via an SMS fault logging - Fault ********** 94. This has been in Telkoms hands from the 25.10.2016 and to date (15.11.2016) i have not received any feedback or update from Telkom.</p> <p>I then called telkom offices on the 05th, 07th (Twice), 8th, 10th, 11th and the 14th. the reason for these many calls is because i have been dealing with Sithabiso Nombewu (Supervisor) who would tell me on all those calls i will call you back, but i had to call him back every single time. Dont create an expectation if you cant deliver on it. Pathethic for someone in a leasdeship role @ Telkom. I have also dealth with the Likes of Sipho Sethu and a few other agents and to date there is no resolution, no update and no feedback. This is the worse service one can ever experience... its disgusting. This fault has been logged and followed up by myself since October and you telling me that not one person @ Telkom can give the feedback thats required, update and resolution till date. i cant imagine that for a huge Corporate like Telkom, that if there is a fault of any nature that there there is an idefinite resoltion time because thats is Bull ****.</p> <p>Your Agents and supervisor have made endless commitments where not one has been met...but im sure Telkom is so used to these type of reviews that there is a dont care attitude attached to it.</p> <p> </p> <p>Look forward to some feedback....</p> <p> </p>

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Replies (1)
RS
Renosha S's update18 Nov 2016, 14:47
Reviewer Update

Hi Keagan

Thanks for the callback 3 daysago with regard to the above complaint. you have advised that you will back to me with alternate options for the landline and to date i have not had any feedback from anyone at Telkom. ?????

Regards

Renosha