DISGUSTING TELKOM THIEVERY AND LIES
<p>Good day</p> <p>I have been communicating with Telkom via online social media and telephonically and have had no assistance or no real feedback except them saying they will give me feedback.<br />I am paying for a service I am not receiving, they do not supply LTE in Honeydew ridge, the line keeps dropping,and a port is blocked to one of the client's I support in Botswana for which I logged a complaint with Telkom. I received a reference number ********** 8. <br />Please note however that my original complaint was on the 21st of June. They took 5 days to log an actual call even though they said they were dealing with it. It's 20 days later, with no feedback (except saying it's logged and escalated but not saying what is wrong or any resolution).<br />I pay for this service which I am not getting. I rely on this service to do my work from home - I am a contractor. I have held on the phone for more than 25minutes at a time just to be cut off at different times. When I start complaining, the phone is put down in my ear. When I ask to speak to a supervisor, I am put on hold indefinitely until I hang up.<br />Today I spoke to Kedisang telephonically who advised I have a 24 month contract and I cannot end it unless I pay penalties. I have lost income by not being able to do my job because of no service delivery by telkom neither did they call me to arrange for a resolution. I am not being refunded and now I have to pay penalties because they can't give me service. And then they say I am breaking the contract by ending it prematurely - how about they're breaking it for no service delivery?<br />I wanted to place an order for ADSL instead but the order was cancelled because they said they had no ports available in my area. 2 weeks later when I ordered a phone line, they offered me adsl. I then cancelled that order because of the poor service delivery. I also want to cancel the LTE because I am NOT getting LTE.</p> <p>No one answers the Rosebank branch Telkom shop's number. I can't afford to lose income by going in to a shop to be told the same nonsense they tell me on the phone.</p> <p>See attached correspondence. What do I do now.</p> <p>Regards</p>