Disgusting Telkom service- query ongoing for 4 months!

I am disgusted with the service from Telkom. I should have never signed up with them in the first place after considering many different internet providers. I did not have internet for 2 months, December 2018 and January 2019. It took 2 months for them to resolve the issue and it ended up being their fault. I paid for my internet both of these months without being provided with the service I was paying for. After the internet issue was resolved, (having a technician come out was an absolute nightmare as well), I was told to contact the billing department because I wanted my money back.

They explained to me that I could not get a refund for the months I did not have internet but they would credit my account and not charge me for the next 2 months. This was on 6th February. On 26th February I had still heard nothing so I called in again, and they said I had been credited and would not be charged. Then I was debited on the 28th February. I called in to dispute the bill where I was told I was not going to be charged and The consultant on the phone told me I cannot get a refund and I was only credited for one month and not 2. She said she cannot credit me again so I must phone back the following month when I'm billed again to dispute the bill for the second credit. I told her this is unacceptable and all the things that were explained to me and she put me on hold and never answered the phone again.

I phoned back and another consultant advised me she had credited me for 2 months and the previous consultant should not have told me that I would not be charged but advised me to stop the debit order. I explained that I wanted a refund to my bank account for the money I had been debited with after all of these conversations and the incompetence of telkom and she said she has processed the refund and it would reflect within 7 days. I just received a call today from someone at telkom while I was in a meeting. She was so disgustingly rude to me and told me I would not be refunded and that was it. She would not let me speak and kept interrupting me and when I confronted her about interrupting me she did not care. She put down the phone on me and I just got an SMS to say my dispute has been resolved.

I did not have a chance to take this womans name and I am absolutely astonished at the way she spoke to me!

MY DISPUTE HAS NOT BEEN RESOLVED. I WANT MY MONEY BACK. THE SERVICE HAS BEEN ABSOLUTELY APPALLING AND HAS GONE ON FOR 4 MONTHS NOW.

I REGRET SIGNING UP WITH TELKOM. DO NOT SIGN UP WITH TELKOM!