1 reviews | Active since Jul 2024
Disgusting Telkom service by provider and it's consultants
Good day
I have taken out a week fi contract with Telkom in June 2023.
It was a telephonic sale and I was told it was uncapped WiFi for R250.00 per month. In December 2023 I started having issues with the signal and contacted Telkom.
I found out it was not uncapped and I was told it will not appear on my credit record but it did.
After having back and forth calls a manager was going to find the the sale call as I requested and get back to me but nothing happened. I gave up and changed my plan.
I changed to 80 gig day and 80 gig night just to find out after having trouble again it was 60 day and 60 night. All these calls were recorded as they mentioned but when asking for a recording they just don't get back. Then I continued because I'm tired of fights and can't wait to get done with this contract.
The monthly installment changed to 269.00 per month where as this is a fixed contract which I don't understand.
In August I check my credit record on clear score and it showed my account is closed but they took an installment and I reversed it. After not paying for August the 269.00 they send me a bill of 755.00 for what I don't know and they did not give me a full month data and signal was very bad in August. Then in September the account is active again. I'm so lost.
Please assist because I'm tired of fighting and all I get is unprofessionallism from consultants whom don't have any product knowledge.
They never contacted me for not making the payment.
I don't know how to get this sorted because when you call their numbers it's always a machine talking and it's difficult getting to talk to someone.
I reversed on 26 August 2024 and on 5 Sept they send me an invoice of R755 of Wich they did not give me a full month's service.
Today I tried getting hold of them you get machines only and if you get to speak to someone they clearly don't have telephone etiquette. They wouldn't even call me back.
I arranged few weeks back for this vvm people to call me back and specifically informed the girl I don't have my phone on the floor and I'm not sure of my next break because I'm working late. They tried to call back that day but unfortunately I wasn available. Ever since then no communication from them or Telkom just invoices. I reached out in this week and still nothing from Telkom.
I'm honestly tired of them and wouldn't refer anyone to make use of their service even if I got paid. I need an explanation on where this money comes from for no service...from R269 to R755 to R1024.83. they quick to add charges and be on your case for their money but I'm still waiting on call recordings since last year. All lies just to get your money....and if you have a contract for 250 agreed amount how do they up their instalments as if they are in retail or banking. Hayi I'm done.
When I took out this 12 month service I specifically asked is it going to be on my credit record coz I'm waiting for my bond to be registered and can't have unnecessary things on my credit record the guy says no and it uncapped WiFi just to find out it's all ****s. Still waiting to this day for recordings. From uncapped to 80 gig day and 80 night to just find out it's 60 day and 60 night... recordings dololol.
I arranged few weeks back for this vvm people to call me back and specifically informed the girl I don't have my phone on the floor and I'm not sure of my next break because I'm working late. They tried to call back that day but unfortunately I wasn available. Ever since then no communication from them or Telkom just invoices. I reached out in this week and still nothing from Telkom.
I'm honestly tired of them and wouldn't refer anyone to make use of their service even if I got paid. I need an explanation on where this money comes from for no service...from R269 to R755 to R1024.83. they quick to add charges and be on your case for their money but I'm still waiting on call recordings since last year. All lies just to get your money....and if you have a contract for 250 agreed amount how do they up their instalments as if they are in retail or banking. Hayi I'm done.
When I took out this 12 month service I specifically asked is it going to be on my credit record coz I'm waiting for my bond to be registered and can't have unnecessary things on my credit record the guy says no and it uncapped WiFi just to find out it's all ****s. Still waiting to this day for recordings. From uncapped to 80 gig day and 80 night to just find out it's 60 day and 60 night... recordings dololol.