Disgusting Telkom service and customer care

We have had no internet connection since 4th September 2020. My son tried several routers - no internet. The telephone number ***.This problem was checked with our service provider. The problem is not with them. Confirmed the problem is with Telkom. On three different occasions a fault was logged with Telkom. One being 09/09 Ticket number ***1. On 10/09 my husband received a phone call from a Telkom technician stating he would definitely call 11/09 to confirm a time when he will be there to attend to the problem. Also said that we'll be charged if fault not with Telkom. Needless to say it's now 16:45 no one has called or been. Telkom services & customer care stinks. I find this appalling.

Sterna Olivier ***