Disgusting Telkom service!!!

Telkom just does not care at all!!! A ********** account was opened on my name,went to the Telkom store to report the case. I brought all the documents that they required and they were scanned to their ***** dept and I was given a case ref no. I called in to confirm receipt of my documents and was confirmed and a debit order was cancelled according to them. A month later an escalated debit order debited again on my account I called them they told me they can’t cancel it I must just let the debit order run until they are done with their investigation. Me thinking...?? So it means they must just do as a they please on my account in the name of them doing an investigation??? I’m so disgusted,irritated,angry by this as it is destroying my credit profile and my future plans.