Disgusting TELKOM service!!

I am so disgusted by the service I have received from TELKOM. I moved houses at the beginning of October 2017 and app**** in store to transfer my home telephone and data line to the new address. They notified me that it would take at most a month to transfer which I was ok with though still paying for a service I would not be using. At the end of November I went to follow up at another TELKOM store as I hadn’t received any sms or communication regarding the line transfer. The assistant advised that TELKOM had moved to a new system which they were having some challenges with. I still had to pay for my telephone line account yet TELKOM had internal issues, talk about good service!! They could simply have frozen the billing till they resolved their system issues. The assistant raised an escalation ticket which I thought would get my issue resolved in no time. However December went by, still no communication on the transfer status and now we are almost through with January. Almost 3 months to simply transfer a home telephone line from two addresses less than 5km apart YET they still happily charge me and send out bills with no delay. Disgusted is an understatement! #ExtremelyPoorTELKOMservice