1 reviews | Active since Aug 2014
Disgusting Telkom service
<p>When my ADSL number (weekender package) was ported to a mobile SIM card in December 2015, one would imagine that the ADSL would be disconnected by default but they continued to bill me for the telephone line and data bundle, despite being issued with a new mobile instrument and data line in January 2016. When I queried this matter with Telkom in Woodlands they said everything is sorted out and i will only be paying for one line and not the mobile and ADSL installation. In March 2016, I decide to cancel my data bundle but Telkom continues to bill me for services that are cancelled. When I queried this issue again with Telkom in Centurion Mall on 30 May 2016, the lady at the customer services desk behaved as though she was doing me a favour. I am utterly disgusted with their services and with her attitude and Telkom's poor service, I decided to cancel my Telkom package.</p> <p> </p>
Hi babsr
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi babsr
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi Keagan,
More than a month has gone by and still there's no resolution to this matter. Only vague commitments from Telkom !!! In the meatime, my bank account is still being debted, whilst you deliberate on this matter. The team that you say was appointed to sort out this matter is even more ineffecient than the customer service advisors at Telkom. Confirmation of your poor service delivery !!
How much longer do you still need to sort out this issue?
Hi Keagan,
More than a month has gone by and still there's no resolution to this matter. Only vague commitments from Telkom !!! In the meatime, my bank account is still being debted, whilst you deliberate on this matter. The team that you say was appointed to sort out this matter is even more ineffecient than the customer service advisors at Telkom. Confirmation of your poor service delivery !!
How much longer do you still need to sort out this issue?
