Disgusting Telkom service

<p>Telkom is the worst service provider. I'm so disgusted with the service I received from the call centre. I had a Smart Internet 1GB contract that was up for renewal in February. On 2 January 2017, I went to the Telkom branch in Phoenix Plaza and Dion assisted me with the cancellation (ref ********** 3), I also received an sms regarding my cancellation request with the same reference number.</p> <p>I received my January bill stating that I need to pay R59 because my contract was not cancelled and will be billed monthly.</p> <p>I called the call center on Tuesday 21 February and spoke to a consultant that was to call me back on the 22nd regarding the progress of my cancellation. NO FEEDBACK</p> <p>Today I called the call center and spoke to Khaya only to be told my case was to be handled by JUDITH ZULU. Who did not process my cancellation.</p> <p>When I requested to speak to Khaya's manager, I was told that he was no available. When I threatened to post the service I was receiving on Hello Peter, the manager on duty Sihla Mlambo was then available to speak to me. He was very unhelpful. When I requested to speak to his manager SHELDON ****SON I was told he is on leave and he will call me back when he returns.</p> <p>Why should I be liable to make payment for a contract that I requested to be cancelled. JUDITH ZULU, who didn't perform her duties should be held liable for payment until my contact is cancelled</p>