Disgusting Telkom Outbound email server down for two weeks

Good day. I have been contacting Telkom since last week to find out what is the problem with outbound emails which are not being delivered to recipients for 2weeks now. I have been calling them daily for an update and all i am being told that there is a problem not sure as to when it will be resolved. For such a company not being able to resolve an issue within 24hrs is ridiculous. . This is a BIG Business concern as for a company of such status does not have a solution to resolve such an issue within in 24hrs is TERRIBLE. Every call i made takes +-28mins for an agent to answer., it seems like that is the time limit to answer a call or they don't care about ppl running a business. On the 11th of Dec'23 i called x4, each call took the same amount of time+-28mins.. Eventually the second call was answered but to be dropped after agent answered the call. The 3rd call went to a voice recording as agent answered the call with a voice recording asking to leave a voice note or discard. The 4th call was answered once again +-28mins. The person on the line seems to be working from home as the kid in the background was pestering the agent (mother), i explained to her my problem and she said she will check. Asked for my email address, never came back to me and after 20mins i had to end the call, as it seemed that she was giving attention to her kid...so it seemed. It cannot take a call agent first of all not to even come back to say that she is still busy with my call for 20mins that is ridiculous. Note that last call was from 12pm to 1pm. Disgusting service. Is there anyone from Telkom who can give us feedback whether the outbound email service has been restored and if yes, why are we still not being able to send emails as our business partners are not receiving our emails. Assist urgently please.