Disgusting Telkom customer service

While I was trying to make a follow up with Telkom accounts on my complaint for having a debit order that goes through every month yet I have been without a service for more than 6 months now, I spoke to a lady at Telkom Accounts called Nolubabalo who even without getting the reference number I was given nor my telephone number , she already told me that accounts department cannot help me to nor refund the money they have been deducting from my back account while I was not getting a service.......... she told me to keep on following up the fault with other departments and forget about a refund. This is the type of service we get from Telkom yet they take our money...... sticking attitude/ service and reputation.....