1 reviews | Active since Apr 2017
Disgusting support for cables!!
<p>I recently moved houses.....just up the road....even my street address stayed the same! I app**** to move my line on the 30th of March....and low and behold Telkom phoned me to tell me that they were more than willing to slot me in for the 03rd of April. As seems to be the norm, a technician came out on the 03rd, but told me that there was a problem with the cables at the exchange box and that he had gotten hold of the cable guys to come out and fix it. He said it would take about 2-3 days. It's now the 21st of April!!!!!!!! Endless phoning and speaking to "Team Leaders" is a pointless and fruitless excercise!! And if I hear the word "ESCELATE" one more time, I will have a heart attack. Apparently no one at Telkom can get hold of the cables department....only e-mails can be sent....really?????? And this is not my first bad experience with Telkom!!! When I installed my line in December, it took OVER A MONTH to sort it out and convert it so that I could have an ADSL line. I hate the fact that we are so reliant on this poor service!!! </p>
Hi NadiaMichelle,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi NadiaMichelle,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Telkom,
I am still waiting for feeback. My inconvenience has not been resolved yet.
Hi Telkom,
I am still waiting for feeback. My inconvenience has not been resolved yet.
Wow!!!!! One week later and I still haven't recieved a response from you yet. What a surprise!!! After much inconvenience and speaking to a team leader (Ayanda Nzuza) who is always either in a meeting or on the phone, she finally promised me that the cables department had assured her that the cables had been fixed. Telkom was very quick to dispatch a technician the next day, HOWEVER we were told that the cable was STILL NOT fixed!!! When trying to get an answer from Ayanda on the phone to no joy as she was still in meetings and on the phone, she e-mailed me to tell me that she was waiting for feedback. It's been exactly ONE MONTH now, and it seems that this feedback will probarly take another month, if this current situation is anything to go by.....yet Ayanda doesn't see the urgency in this and is happy to wait for feedback.
Wow!!!!! One week later and I still haven't recieved a response from you yet. What a surprise!!! After much inconvenience and speaking to a team leader (Ayanda Nzuza) who is always either in a meeting or on the phone, she finally promised me that the cables department had assured her that the cables had been fixed. Telkom was very quick to dispatch a technician the next day, HOWEVER we were told that the cable was STILL NOT fixed!!! When trying to get an answer from Ayanda on the phone to no joy as she was still in meetings and on the phone, she e-mailed me to tell me that she was waiting for feedback. It's been exactly ONE MONTH now, and it seems that this feedback will probarly take another month, if this current situation is anything to go by.....yet Ayanda doesn't see the urgency in this and is happy to wait for feedback.