OS
Otto S

1 reviews | Active since Jan 2015

31 Jan 2015, 09:58

DISGUSTING, SHAMEFUL SERVICE:

I have had serious ADSL issues for more than a year. I was promised by Telkom that October 2013 they were upgrading to Sun system and all my problems would go away. Well, it actually got worse. I am paying for a 10mb line and my internet is extremely unstable, often my download speed is at ,8 and then I continuously get timeout errors.<br> Telkom Manager of Centurion Mall never returns calls, never responds to sms's, it is like speaking into a huge black hole. Gordan, the manager keeps quoting that Telkom only says \up to"so I must accept low speed. He then went on to tell me that Telkom is not obliged to serve me or help me as I am a Web Africa client. My most recent fault was logged on 10 November 2013. On 22 November"

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Replies (1)
Telkom
Telkom's reply02 Feb 2015, 09:30
Official
Hello StrydompiesO,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84907.

We apologise for any inconvenience caused.

Kind regards
Donico Williams
Telkom Social Media Team