DISGUSTING SERVIVE AT VANGATE MALL TELKOM BRANCH

I have been dealing with a billing issue with telkom for over 2 years now and I have not received any help or gotten my issue resolved. In 2023 I app**** for easy connect internet I paid my bill every month even though the network wasn't great. When I started working from home I need a connection that was abit stronger as the easy connect did not connect through out my whole house. I then went to the Vangate mall store and spoke to a very helpful manger name David. He logged a request to have my fibre upgraded. I was contacted by a consultant from the call center advising that my new router will be delivered and my new fibre line will be installed. When the router was delivered the delivery guy handed me the router and I asked if his installing the new fibre he said no someone will come out. Three days past and still nobody came. When I contacted the call center I was advised that someone will come out the next day to install the fibre. I specifically asked if I'm being billed for the new fibre as it wasn't connected she advised no I will not be billed for a service not used. After recieving no help and sending multiple emails even sending email to head office I did not receive a response. I went back to the vangate mall branch and advised that the I want to return the router I was advised to keep the router and it will be collected. Up until today no router has been collected but I have a huge report on my credit profile from telkom. I've logged multiple cancelation request, went back and forth to the branch. The current manager Ameerah logged a request in October this year and just told me the dispute was declined even though there was no usage of the fibre line, her response to me was I should go to the ombudsman. I was told by another employee Waazier that he will take over he case. I sent him all my references along with my multiple emails sent to telkom and he assured me he will take care of it. I reached out to him via WhatsApp and he would ignore my messages.i then went to the branch and he said sorry we can't help you. I asked for the references of the emails or disputes he logged, and he could not provide me with anything, no references and no emails as he assured me. His reponse to me was "atleast we tried to help you" but nothing was done was he cannot prove what he has done. I am utterly disgusted in Telkom, I've never received this treatment when I was with Cell C. I regret moving to telkom. I have never been treated like this. I have a negative credit report due to telkom and Waazier advised if I don't pay them I'll never even be able to buy a house. I'm honestly at witts end