Disgusting services

Telkom lacks problem solving and also refuses to take responsibility for their bad business practice. Recently I have not been getting my bill statements to get my services disconneted through their own neglence. Further upon me paying my bill immediately and getting a reference for the transaction to be told its irrelevant and that I should wait for the funds to reflect in their bank account. So in other words not even a bank proof of payment would be accepted. After having my services disconnected to have a delay in furnishing my clients with quotes, invoices etc. I had to use my cellphone to call landlines for 2 days running up my cellphone bill. I couldn't even log into my Telkom do messaging to access my emails as Telkom locks your email account too. Sadly with all these above explanations and specifying that I am self employed working for my family and that I really need my services recconected it meant absolutely nothing to the Telkom call centre staff on the 10210 number. Then you call account line and get a automated message saying your services were disconnected due to non payment but it doesn't allow you to speak to people in accounts. I give up with Telkom and soon I will be changing my service provider. Apparently even to cancel a Telkom account is nightmare. When in this country of the many things we have to deal with will Telkom start to treat their loyal clients in an appropriate manner. It's absolutely disgusting!!!!! Telkom for is a no go on referal as nobody in their so called professional departments cares for anybody subscribing and having issues!!!!