Disgusting services

I am signaficantly annoyed with the pathetic service I have been receiving from Telkom. In AUGUST 2017 I submitted a cancellation for ADSL, I did my part on this issue, made sure everything was done correctly. To find out in February that ADSL was NEVER cancelled, so all the time I have been paying my telkom bill with the ADSL included. When I called them in February, I was told to do a cancellation again and send it through. So I forwarded the information per request to the consultant. Every month since then my assistant has been communicating with Telkom wasting valuable time she could be focusing on other issues. We have dealt with over 10 consultants since then, including two people claiming to be 'supervisors' (Aphiwe and Bianca) to have this resolved. So this week I get 5 SMSs saying that my inquiries have been resolved, those SMSs were received on Tuesday evening and you know what? Telkom still suspends my line and sends me threatening messages despite my inquiries all being resolved and part of those enquiries are refunds which had to be paid. Now my line is suspended since then and I had to call Telkom numerous times, I somehow cannot be routed to either supervisor I have spoken to because they in different departments. How PATHETIC Telkom. I run a small business and cannot call my clients because Telkom doesnt give a **** about their clients. I cannot make or receive calls. I have been getting emails from clients irate because they cannot reach my offices. I am doing this in hope that Telkom will make sure that this will be resolved.