Disgusting Service/No service at all

The only Telkom shop in the whole of Rustenburg(WaterfallMall) has been closed for renovations for weeks.I am the small business owner and my router has been completely off, the past weeks, which means I cannot work. When I called the call center, I was told that, I must drive to Krugersdorp(Key West Mall) or Pretoria, because its a device fault and can only be assisted at the Telkom Shop. How can a massive company like Telkom, cannot make alternative arrangements for clients when they renovating their only store.Do I have to wait for another couple of weeks before I can have this fixed...