Disgusting service with fibre!

My husband app**** for the fibre deal on 7 October 2018 , and to date no call, communication, or sms or anyone ever contacted us with regard to installing the fibre. We have queried with the telkom store at the mall, and via the contact centre on various occasions and nobody was of any help. My husband then got in contact with Telkom Escalations who indicated that we are required to speak to Openserve... call Openserve and they do not liaise on a consumer level - only with the company they contract with.

So we called Telkom escalations AGAIN and was eventually told that the person who captured our details did not include our address!!! And now the address must be validated or something?! How can nobody pick this up when we queried on so many occasions? ???

We would like some urgent assistance to install the fibre as it has been long overdue, otherwise we will be cancelling the contract and taking the matter further!!

Please respond!!!