Disgusting service when needing help

<p>I have a serious complaint for Telkom you never debited my account last month because of the Easter holiday,Which I don't understand why all this becomes my fault?.. Then all is good so I leave the money in the account for you guys to debit for a long time which never happened in the beginning of this month. The 25th of May 2017 came and you guys had taken a double payment which was fine till you decided to suspend me 11pm that same night which till today I don't understand because I never received any messages.Its not my fault that you guys didnt deduct on my account. Now I must pay the price and still lose alot of data which I still payed in full and that means that you guys are actually *****ing my money because how can I pay for something that I didn't fully use up yet.when I told the call centre agent she just says sorry but that's not what I want to here from you guys. I have been calling the call centre since then up until today and still no help it is the 31 of May already . You guys are saying that everything is with the collections department and they are waiting for the money to reflect which takes 7working days which I find highly impossible.. Then you guys give Me the collections departments number and then they say you guys are dealing with it and they can't pick up any record of any sort. What the hell is going on and now I paid for last month and this month but still nothing and you are just sitting with my money which no one can give me an answer for.The only thing you guys can say is that sorry you account has been suspended and we are waiting for the money to reflect with in 7 working days. I need my account sorted out asap because this is unfair as I have paid and have proof aswell and I think that it is fair that I get reimbursed with the data that I lost.I don't see why I must pay for your mistakes and rules..I need an answer????</p>