Disgusting Service, Unfair Charges, ******* and *****!!!!

So my contract with Telkom was due to end on 07 November 2020, which was such a huge relief as their service in my area was not working as it should. I was over the moon that the useless contract I had been paying R899.00 for, was FINALLY going to come to an end!! They could not resolve the network issue nor did they care about resolving it after months of complaining, all they did when calling me was say that the tower is vandalized (FOR MONTHS, APPARENTLY).

I called Telkom in September 2020 and put in my cancellation notice. The lady assured me that the number will be cancelled and that Telkom will debit the full amount for November, however, the overcharge would be refunded back to me. I was not happy about this at first, but thought anyway, as long as the number is going to be cancelled.

The contract number was then cancelled on 07 November 2020 as per my request and was removed from my Telkom profile, thus, I know it had been cancelled successfully. Received a bill charging me from 01 November 2020 to 30 November, Telkom debited on 30 November 2020 as they happily always do. Me, thinking I’m going to be refunded on my next statement and nothing…

Spoke with a Telkom agent today, asking about my refund for the overcharge and was informed that they will not be refunding me!! ***!! I will be reversing the debit order for the full amount and I expect Telkom to credit my account for services cancelled from 08 November to 30 November 2020. I am more than happy to pay for the services from 1 November to 7 November 2020, however, it is not fair me paying for the full month whereas the contract was cancelled on 07 November!!! Please fix this ASAP and send me a statement for the amount I should pay. I will gladly transfer the funds via EFT but you (TELKOM) will not be robbing me like this.

Extremely angry customer Aashiqah ***