Disgusting service to the Elderly!!!

Ref: ***<br> ***<br> Escalation: 845612<br> Mrs Doreen Levin, an 86 year old woman, had to move from a retirement village where her email was [Email Removed] she had a number there as well. she went to Telkom personally and requested that they moved her line. she moved 1st March. no one contacted her or visited to move her line. a week later I called. they threw her case out, because they hadnt filled in her forms properly, and didnt have a number on which to contact her, as they had CANCELLED her line!!! with no persmission from anyone!!! I called an logged a new line. It was installed, (new no: ***) and they tried to get her internet working, but couldnt get it to work. it wasnt recoginising her password. so they just left her. then it was escalated, and still nothing has been heard. We need someone TO GO THERE, and fix the problem. Even if they give her a new email address or whatever it takes. get her on the internet. she was a journalist for the Sunday Times, and trust me she has connections if this isnt fixed in the next day. Not to mention that she has lost ALL her OLD emails, as even her old password isnt working. This is URGENT!!