Disgusting service-Telkom The Atrium, Overport-Atish

<p>Good Day</p> <p>I am writing to you today to write about a bad experience that I had at your Telkom store at the Atrium on the 5th of August at approximately 3.30 pm.</p> <p>My husband and I both came in to this centre to have a simple transaction done before we left for a holiday, I had entered your store alone to swop my micro sim card to a nano sim card and my husband had went to cell c to do the same..</p> <p>I was told I need proof of address and Id which I went across to fetch from my husband, I also explained that my mum in law was just discharged from hospital and I would like to port her number from mtn to Telkom, and I had called the call centre to find out if there is anyway that I or my husband could do it for her, they advised me to get a signed letter from my mum in law stating she is giving me permission to do so followed with her Id.<br /> I did explain to the consultant of all the above and he told me that he cannot do it as she needs to be present, I again explained the above and also told him I also called the musgrave branch and they told me that I need to bring the above mentioned as well and I asked him why he cannot do it, he then told me to have a seat and he will help me.</p> <p>It is appalling to witness an employee, Atish, of such a respected company to behave in such a manner..</p> <p>When my husband came to meet me, he again asked me how can he help us, I first asked him to sort out my mum in laws number, he immediately said he cannot help me as she needs to be present, I explained to him again that I called the contact centre and the musgrave branch and I have the supporting documents, he started to raise his voice and insist that it cannot be done and asked me what's the point of Rica and how does he know that my mum in law wrote the letter even though I had her original id and a signed letter from her..</p> <p>At this point my husband was getting very upset at the way this consultant was talking to me and raising his voice however we still did not say anything, he then told me that If musgrave said they will do it I should just go there, at this point I was absolutely shocked that you choose Atish to be the face of your branch as he was very rude and arrogant, again my husband and I did not say anything as we had already come to your branch and did want to make an extra trip to another branch.</p> <p>I had decided that I would just leave the porting of my mum in laws number for another branch, I then gave him my id and proof of address to continue the conversion of micro to nano, he put my number on the system and then threw my Id card back on the desk by my husband and asked me so rudely why are you giving me your Id when the number is not in my name, at this point my husband was loosing his patience with Atish's attitude towards us..</p> <p>The only reason I had given my Id as I thought my Id was used to Rica my number, however I took my id back and told him the contract is in my husbands name, my husband passed his id and told him that his service is very bad and he has a very poor customer manner and a very bad attitude for being the front of your branch..</p> <p>He then rep**** that he does not need to serve or help us and shoved my husbands Id card back to him and then threatened him by asking him what is he going to do bout it.. my husband again asked him if he is not going to help us and he rep**** NO by shouting, at this point I was completely stunned as I myself work in a service business and was disgusted by this man..</p> <p>We asked for the manager and he said the manager is not here and we can do nothing about it, we asked for the details he still rep**** that the manager is not in, I the told him that according to the consumer protection he has no right to not help us, he was not interested in anything we had to say except to refuse service to us..</p> <p>We then went to the musgrave branch and was helped so well with excellent customer service, gave all supporting documents and got both mine and my my in laws number sorted, I then achieved your contact details from them..</p> <p>I was both shocked and disappointed to have been treated in this way and believe you should be made aware of your employees actions.</p> <p>I trust that this is not the way that Telkom does business and hope you find a solution to prevent this incident from happening again. It will be very disappointing to find that he still be the front of your store..</p> <p> </p>