Disgusting service Telkom Mobile

I got my wife a Telkom Mobile contract online. We requested for the prepaid numbet to be ported into contract as she cannot afford to go a day without an active line. The phone was delivered with a new sim and the online team advised that we need to go in a store to have the port done. We eventually got time and visited the Wonderpark store, to our surprise the port could not be loaded because this number has previously been ported (not a first time port), but the consultant logged a ticket with back office and gave us Ref ********** . The day after the visit which was early June 2018, my wife's prepaid number was deactivated!!! A call was made with Customer care, spoke to Ntokozo Mthembu and gave her another ref number ********** 1 which was issued to us again after call cusutomer care in desperation. I told Ntokozo I will not wait a further 72 WORKING HOURS which basically translates to 9 days, for Telkom to resolve and issue it created. June 13 2018, she escalated this query to her first line of escalation Ms Thembelihle Phungu, who I was advised will call me the same day as she was on a call. Thembelihle pulled a no show!! So the morning of 14 June 2018 I called the contract centre, after an hour of holding, Thembelihle first denied Ntokozo had escalated the matter to her, and secondly, she (on her capacity as Team Leader of customer care) told me she cannot do anything, my pregnant wife will have to wait for 72 working hours before this could be resolved!!! Why are we inconvinienced because Telkom Mobile cannot load a port? Thembelihle told me she reports to Sheldon ****son, but refused to give me his number, she either hung up on me or we got disconnected, nonetheless, she has my number, why is she not calling me back or calling their very own customer (my wife) back or just courtesy to inform her of the progress?? I then made anothet call to the contract centre, this Rihanna Olivier answered, she literally told me she cannot find Sheldon anywhere on the floor, but will request him to call me. 4 good hours later, a single employee from Telkom is yet to call me!!! 1. Customer service manager told me she can't do anything, 2. her manager who is more senior, is simply ignoring me and their paying client!!!

What does 1 do now?