DISGUSTING SERVICE TELKOM!!

i am beyond words with telkom! after following up again today about no internet and phone lines from sunday, now i am told that technicians are deciding whether to change cable or lay fibre cable in the area??? OMG what is wrong with telkom? how is this not communicated to customers and how long will this take, and in the meantime how will we be accommodated with internet and phone line access?? the customer care and online consultants have such a dont care attitude, this is insane! i have posted 2 reviews about this and no response from telkom yet!!