disgusting service telkom

i opened a cellphone contract with telkom in july 2018 and monthly payments were supposed to be R269 deducted on the 1st of each month. the first deduction was dated 01/09 R405.90 and was not deducted i then called telkom which the consultant (queenth)who advised my account number was incorrect and logged to have that rectified case number ********** 4 and promised 01/10 debit order will go through. i transferred the R450.90 on the 6/09. come debit order date 01/10 no deductions were done as promised. 15/10 i called through at 19:00 spoke to Tshepo who clearly did not know how to resolve this and put me on hold for like 20 minutes next thing i was transferred to the survey. i called through again and spoke to a very rude and arrogant Luyanda Sweetness Dhlamini who also could not explain why the deduction did not go through. she logged for the same thing with case number ********** 6. i than spoke to a team leader by the name of Nhlakanipo as i could no longer take luyandas rudeness. i'm not sure where telkom sources all these consultants but for a big company like telkom we as clients expect that your conaultants know the products and systems very well.

i would like to please have all the agents sorted out and me kept i the loop about it and please make sure you fix whatever is not allowing the debit order to go through.