Disgusting Service Telkom

On the 24th of July 2018 telkom team installed a fixed line ADSL at my residence in Pretoria. To date has this line not fully been activated as the package still indicates as an order and not a sale on the system. All the that the call centre has managed to tell me is that they keep sending the ticket to IT to rectify the situation as their hands has been tied. In the mean while am I not able to use the line at all since the 24th of July 2018 as I have to wait for someone to to wake up one day and do their job.... Should I not have this matter attended to in the next 24 hours will i deliver the package to your nearest branch in my area as telkom is clearly not interested in having my business...... its almost 2 Months, disgusting and appalling Customer Service!!!!!