disgusting service stinking attitudes

I have had endless terrible encounters with the consultants that don't give a damn about any queries . It's been 3 months since I've taken out my new line during this period I have had a faulty device that is now in repairs for the second time I requested to cancel my contract and I was told I must pay 7500 and that's just a joke to me considering I have been caused the inconvenience of having to run up and down with a broken device and deal with *********** staff that say they will get back to me and don't bother communicating once I leave the store .its 3 weeks my phone is in repairs for the second time now and I was asked to send an email as to why I'm unhappy and don't want the device since I sent the email I haven't even received a courtesy call every time I go into the branch I get told I need to see the manager and he isn't in. I'm fed up with the disgusting customer service and inconvenience I have been caused by this ordeal . I am not gonna let telkom drag this out until my warranty period is over !!! According to section 8 in t&cs I am still in right to cancel my contract and that's exactly what I want done!!