Disgusting service provider NEVER USE THEM.

Telkom is honestly the worst service provider. I was informed that my device had voided warranty and that it had to be sent in for an insurance claim. It was never explained to me how my device voided the warranty as I requested a diagnostics report which was never given to me. Instead they sent the phone to the insurance and now I am being quoted over R700 for a device I am certain was not broken. They told me that the issue was not a charging issue but it was clear that my device had stopped charging. During this pandemic and companies like Telkom are still getting away with things like this. I am honestly tired. I think its time we all went to the ombudsman. This is unacceptable. To even make it worse, a company is suppose to make the details of an ombudsman available, but for telkom they are impossible to find.