Disgusting service provider

Telkom services are pathetic. I have reported that my telephone line and internet are not working. The following dates and fault reference numbers have reference:

16.05.18 Fault ref ********** 6

30.05.18 Fault ref ********** 6

06.06.18 In-store report no ref and telephonic to Devan at fault department

14.06.18 Fault ref ********** 5

03.07.18 Was told by Thulani at Fault call centre that it would be escalated to technical department

12.07.18 Follow up done and spoke to Siseko who informed me that the fault had not been escalated. He attempted to escalate but I was told that the fault could not be escalated and that he would send an email to the technical department.

During these past few months the full amount was deducted for the services as per the contractual agreement. On querying this I was informed that credits for no service would only be done once the service was restored.

Times are hard and I cannot afford to pay for a service that may never work from a service provider who does not put the needs of the customer first. If a technician or anyone from Telkom had taken the time to inform me of the fault, it may have appeased me...but to date NO ONE from Telkom has contacted me.

Customer service is pathetic!!!