Disgusting service on every level

On the 09 April I logged a fault on-line as a result of my land-line and internet connection going down. I received no feedback on the fault and all attempts to call 10210 were met with hours of waiting on hold. on the 18 April I received an SMS informing me that the technical repair division had my fault in hand and that a repair person would be dispatched. It is a week later and still no joy. After waiting for 45 minutes on hold I got hold of a call center operator today who informed me that nothing had been done to address the fault, the \assigned technician' was not answering his phone and the 'system would not allow him to escalate my complaint'. I was given the cell number of the technician only to discover that the number provided belonged to somebody who does not work for Telkom. I am appalled with this treatment and refuse to ever do business with this organisation again. I fully expect them to bill be for the whole of April even though they have not provided me with any service for the past two weeks of the month and i have been given no hope of service for the foreseeable future. DISGUSTING!!!!!!"