Disgusting Service - Non Existing Customer Care

I app**** online for a new cellphone contract. I received a call a few minutes later from Christopher, who asked if he can do a credit check. I gave permission, whereby he said I was declined, but he can see on the system that it shows I will be approved for the device if I take my documents to a branch. I printed all my documents, and 3 hours later went to my local branch. I walked in, and immediately was met with hostility and unprofessionalism. I explained to the person why I am there. He proceeded to tell me that I must wait 3 months to re-apply. I advised him that is not what I was told by Christopher earlier. From what I understood (from what Christopher was saying) it was my additional income that was causing the issue and that is why I would need to go to a branch with my documents to get approved for the device. This guy in the branch continued to argue with me that I have been "**** to" and that I need to now wait 3 months before I re-apply.

I am once again disgusted by Telkom (I previously have logged complaints against them on HelloPeter for the duration that I unfortunately had fibre with them). This whole experience has made me decide to not waste my time with Telkom. I will rather go to Vodacom or MTN.